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The importance of customer awareness of selected management systems

 

 

 

 

Key words:

quality, management system, environmental management, process, integrated management systems, management of health and safety at work.

Summary
Nowadays businesses increasingly aware that to achieve success and maintain a competitive and stable position in the market is important not only to maximize the satisfaction of customers by delivering quality products and services, but also eliminate the impact of its business activities on the environment and protecting the safety and health of employees at work.
The aim of this paper is to highlight the implementation of selected management systems and their integration in terms of businesses operating in the Slovak market and aims to identify and evaluate ideas, attitudes and awareness of customers and consumers on the issue of selected management systems, particularly for quality management systems, environmental management systems and management of health and safety at work.
More and more consumers are interested in environmental and social problems of society. When deciding on the purchase of products or services consumers perceive both price and quality, but also take into account the fact that the organization is socially responsible. Implementation of the various management systems to improve efficiency and systematic management of the enterprise may cause opacity and administrative burden. Therefore, businesses are trying to bring together the different management systems into one integrated management system, based on the principle of process management and on requirements of harmonious integration of management systems.

dr Marta KARKALÍKOVÁ
University of Economics in Bratislava
Faculty of Commerce
Department of Commodity Science and Product Quality
Dolnozemská cesta 1, 852 35 Bratislava, Slovakia
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

 

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